Salesforce Customer Success is a global organization dedicated to helping every customer become an agentic enterprise — from onboarding and adoption to long-term growth and innovation.
We provide every customer a Success Plan tailored to their needs — Standard, Premier, or Signature — ensuring the right guidance and expertise is always within reach.
We were the first Salesforce team to use our own AI platform, Agentforce, on help.salesforce.com to enable faster, smarter, and more personalized support at scale. We also provide the Customer Success Score measuring adoption, education, and technical health to help every customer thrive.
